Frequently Asked Questions
Find answers to common questions about VoiceCake.io's AI voice automation platform.
Product Overview
What is VoiceCake.io?
VoiceCake.io is an AI-driven conversational voice platform that enables businesses to deploy ultra-realistic, empathetic, and lightning-fast voice agents that sound indistinguishably human. Our solution combines Speech-to-Speech (Empth) and Text-to-Speech (Conversa) technologies with automation workflows to deliver a complete customer engagement suite.
What are the two main voice technologies you offer?
VoiceCake Empath (Speech-to-Speech)
Real-time, bidirectional voice conversations with ultra-low latency (<1s response times), human-realistic voice capture, full-duplex communication, emotional intelligence, and multilingual support. Perfect for phone-based customer support, sales calls, virtual receptionists, and live surveys.
VoiceCake Conversa (Text-to-Speech)
Transforms text into studio-quality speech with multiple voice styles, premium & free voices, voice cloning capabilities, token-based usage, and downloadable audio. Ideal for voiceovers, IVR menus, personalized content delivery, and accessibility applications.
What makes VoiceCake.io different from other voice AI platforms?
VoiceCake.io stands out with:
- Unmatched voice realism - voices indistinguishable from human speakers
- Emotionally aware conversations with contextual empathy
- Full automation + voice in one platform (most platforms do either, not both)
- Scalable infrastructure designed for enterprise-level call volumes
- Flexible deployment for telephony, web, mobile, or embedded applications
- No-code interface for non-technical users
Pricing & Plans
How does VoiceCake.io pricing work?
VoiceCake Conversa
- $0.12/min usage
- $10/month for 10,000 automations (overage $0.012/automation)
- Bundled plans: 300–5,000 minutes ($54–$900)
VoiceCake Empth
- $0.18/min usage
- Bundled plans: 300–5,000 minutes ($54–$900)
- Enterprise pricing available for high-volume customers
Do you offer a free trial?
Yes! We offer a free trial with 5 minutes of usage to test our platform. No credit card required to start. You can upgrade to a paid plan at any time.
Are there any hidden fees?
No hidden fees. Our pricing is transparent and includes all features. You only pay for what you use, and we offer volume discounts for high-usage customers.
Technical Questions
What integrations do you support?
VoiceCake.io integrates with:
- CRM systems (Salesforce, HubSpot, Pipedrive)
- Communication platforms (WhatsApp, SMS, Email)
- Payment processors (Stripe, PayPal)
- Database systems (MySQL, PostgreSQL, MongoDB)
- Webhook support for custom integrations
- REST API for developers
What languages do you support?
We support multiple languages including English, Spanish, French, German, Italian, Portuguese, and Arabic. Our platform can handle multilingual conversations and automatically detect the user's language.
How secure is your platform?
Security is our top priority. We use enterprise-grade encryption, comply with GDPR and SOC 2 standards, and implement strict access controls. All data is encrypted in transit and at rest.
Support & Getting Started
How long does it take to set up?
Most customers can get started in under 5 minutes. Our no-code interface makes it easy to create voice agents and set up automation workflows. For complex integrations, our team can help you get up and running quickly.
What kind of support do you offer?
We offer comprehensive support including:
- 24/7 technical support
- Documentation and tutorials
- Video guides and webinars
- Dedicated account managers for enterprise customers
- Community forum for developers
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. You'll continue to have access to your account until the end of your current billing period.